Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you fill out quote request forms, contact us, or interact with our website. This may include:

• Name, email address, and phone number
• Mailing or installation address
• Spa configuration preferences and selections
• Communications you send to us

We also collect certain information automatically when you visit our site, including IP address, browser type, pages viewed, and referring URLs through standard web analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide quotes
• Process and fulfill your spa configuration and purchase
• Schedule deliveries, installations, and follow-up service
• Send you relevant product information, promotions, and updates (with your consent)
• Improve our website, products, and services
• Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our website and business (e.g., CRM platforms, email services) under strict confidentiality agreements
• Coast Spas Manufacturing, our authorized manufacturer, as required to process your order and warranty
• Legal authorities when required by law or to protect our legal rights

4. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

5. Data Retention

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Customer records related to purchases are retained for a minimum of 7 years to support warranty claims and service history.

6. Your Rights (PIPEDA / CASL)

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Withdraw consent for marketing communications at any time
• Request deletion of your personal information (subject to legal retention requirements)

To exercise these rights, contact us at sokealberta@gmail.com.

7. Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the date at the top of this page. Continued use of our website following any changes constitutes acceptance of the updated policy.

10. Contact Us

For questions or concerns about this Privacy Policy or our data practices, please contact: